- Please understand, due to a tremendous demand we may occasionally be out of a particular product. If this is the case, we will contact you to find out how you’d like to proceed.
- Shipping Limitations
- We do not offer an international shipping option. We cannot guarantee our product’s condition when shipped internationally so we do not ship outside the continental United States.
- Multiple Shipping Addresses: Each shipping address is treated as a separate order. If you wish to order for multiple shipping addresses, please place each order separately.
- Please use a street address for shipping purposes, as we CANNOT deliver to P.O. Boxes.
- All shipments are signature required please ensure someone is available to sign for the shipment. If there is not anyone available to sign for your order, please use the tracking number provided immediately to ensure your order arrives cold. In most cases, Fedex will leave your order at the nearest Fedex approved cutomer pickup location. This is a time sensitive issue that requires immediate action.
If you experience a problem with your order, please contact us as soon as you receive the package. You MUST contact us NO LATER THAN 48 HRS FROM TIME OF DELIVERY.
Please review the following EXCEPTIONS of our refund policy:
- Customer provided an incorrect shipping address when placing the order.
- Customer selected products or quantities in error.
- Products were delivered fresh, intact and as described on website, but customer simply did not care for the ‘taste’ of the product or it did not meet their ‘expectations’.
- Customer DID NOT contact us within 48 hours from the date of delivery.
- Note: Product prices are subject to change periodically.
- If an item is “out of stock”, the customer can request a refund OR we can ship when the item becomes available (customer would be responsible for shipping fee).
- Customer was not home at the time of delivery: Customer should track their order immediately. The contents are perishable and require immediate action in order to ensure your order does not thaw and spoil.
Sliced meats, fresh and smoked sausages will be vacuumed sealed seperately in their own individual packaging (Salami is encased already and does not require vacuum seal unless the stick has been cut or sliced). All orders are packed in a reusable, styrofoam insulated cooler box along with Nordic Ice bricks. Nordic Ice contains a semi-rigid foam material that maintains its shape even when thawed. The Nordic Ice bricks are non toxic and reusable.
What to do when you receive the order:
- Please refer to your packing slip to ensure the entire order was packed and processed correctly.
- After you unpack your order, you can either dispose of the packing materials, or reuse them.
- Immediately refrigerate or freeze the contents of your order. This is a time sensitive issue and requires immediate action.
- If you feel like items are missing, please refer to the packing slip. Also check the weight written on the label of each item. Unless specified, we will pack your items all together in one bag. We are committed to conservation.